Home Assistance UK Limited is a Centrica company and a leading provider of products and services in the insurance and assistance market, conducting business with and on behalf of major blue chip companies.

Home Assistance UK was established in 2007 to provide business partners with comprehensive home emergency fulfilment and administration services, underpinned by a range of customer satisfaction measures to ensure consistent delivery of a high quality customer experience.

Since the beginning, our dedicated team developed a reputation for providing a superior level of customer service in the home emergency market, demonstrated by achieving consistently high quality scores, greater than the industry norm

Home Assistance UK Limited is authorised by the Financial Conduct Authority to conduct General Insurance Intermediation.

In 2017 claims handling services were transitioned from Home Assistance UK Limited to other service providers. If you need to contact us, our details are below.


Employees: call us on 01293 575 000* or email us at employees@homeassistanceuk.com
If you require a reference or have a people related matter.

Contractors: call us on 01293 228 630* or email us at invoice@homeassistanceuk.com
For invoice or payment related matters.

Customer Relations: call us on 01293 575 000* or email us at complaints@homeassistanceuk.com
For details of our complaints process: Complaints Process

Customer Services: call us on 01293 575 000* or email us at customerservices@homeassistanceuk.com
If you have a customer service related matter.

*Office opening hours are Monday-Friday 9am – 5pm.



Home Assistance UK Limited
5 Amberley Court 
Whitworth Road
West Sussex
RH11 7XL
T. 01293 575 000