Home Assistance UK Limited is a Centrica company and a leading provider of products and services in the insurance and assistance market, conducting business with and on behalf of major blue chip companies.

Home Assistance UK was established in 2007 to provide business partners with comprehensive home emergency fulfilment and administration services, underpinned by a range of customer satisfaction measures to ensure consistent delivery of a high quality customer experience.

Since the beginning our dedicated team have developed a reputation for providing a superior level of customer service in the home emergency market, demonstrated by achieving consistently high service levels and NPS scores, greater than the industry norm.

Home Assistance UK Limited is authorised by the Financial Conduct Authority to conduct General Insurance Intermediation.

In 2017, all operational services have been successfully transitioned from Home Assistance UK Limited to other service providers and the Financial Conduct Authority permissions have ceased due to closure of the business.


Employees: For HR references please contact Centrica People Service by email Centrica@alight.com or call 0800 032 7013 (select *4 and option 2) providing the following details for authentication:

- Employee number (including HA at the front)
- Employee full name
- National Insurance number
- Date of birth

For invoice or payment related matters: please write to HAUK Ltd, UK Services Reporting Manager, Centrica, Millstream West Building, Maidenhead Road, Windsor, SL4 5GD

BG Glazing, Locks, Roof and Pest Cover (GLRP):

To make a claim call 0800 293 9518. Lines are open 24 hours 7 days a week

For policy queries call 0800 294 8320. Lines are open 9am - 5pm Monday - Friday



Home Assistance UK Limited
6 Amberley Court 
Whitworth Road
West Sussex
RH11 7XL
T. 01293 575 000